Privacy Policy
Malankara Credit Society Ltd values the privacy and security of your personal information. This policy outlines the collection, use, and protection of your data:
Information Collection
We may collect personal information such as your name, address, contact details, email address, and other identifiers. Sensitive personal data, including financial details and biometric information, may also be collected when necessary, with your consent.
Use of Information
- Your information may be used for:
- Personalizing your experience on the Website.
- Verifying your identity as per legal requirements.
- Enhancing customer service and responding to queries.
- Facilitating transactions and other services.
- Sending updates, promotional content, or survey invitations (you may opt out).
- Research and analysis for improving our offerings.
Protection of Information
We employ robust security measures to protect your data from unauthorized access. Employees with access to sensitive information are bound by confidentiality agreements.
Disclosure of Information
We do not sell or trade personal information. However, your data may be shared with trusted partners or government authorities when required by law.
Acceptable Use Policy
Users must adhere to the following guidelines while using the Website:
Security Rules
You are prohibited from:
- Attempting to access unauthorized areas of the Website.
- Introducing malware, spam, or any harmful activity that disrupts services.
- Breaching the Website's security protocols.
General Conduct
Users must not:
- Use the Website for illegal activities or to infringe on intellectual property rights.
- Post or distribute defamatory, abusive, or offensive content.
Refund and Cancellation Policy
Malankara Credit Society is committed to ensuring transparency and customer satisfaction. Below are the terms for refunds and cancellations: Refunds (as per terms and conditions framed by the society for refund) •
- Refunds will be processed only in cases where services or transactions are canceled within the specified timeframe and conditions outlined at the time of payment or agreement. Any refund request must be submitted in writing to the designated contact email or office, along with proof of payment and relevant transaction details.
- Refunds, once approved, will be processed within 7-10 business days and credited back to the original payment method unless stated otherwise.
Cancellations
- Cancellation requests must be submitted at least 48 hours before the commencement of the service or as per the specific terms related to the service purchased.
- Certain services may not be eligible for cancellation once initiated or processed. Such details will be communicated at the time of the transaction.
- Any charges incurred due to cancellation will be deducted from the refund amount as per applicable terms.
Non-Refundable Transactions
- Fees associated with administrative charges, government compliance requirements, or third-party service charges are non-refundable.
- Malankara Credit Society reserves the right to deny refunds if the user fails to comply with the applicable terms or provides insufficient documentation.
Dispute Resolution
In case of disputes regarding refunds or cancellations, the decision of Malankara Credit Society will be final. Users may contact customer support for clarification or further assistance.
Contact
If you have questions or concerns regarding these terms, please contact us at Toll Free Number: 1800 313 1233